FAQ
The Nitty-Gritty on BrickHouse Nutrition Frequently Asked Questions
Can I Change or Cancel My Order?
Our fulfillment team doesn't sit around. The second your order comes in, they're on it. So if you need to make a change, just get to us before that shipping confirmation hits your inbox. Cancel, swap, whatever you need. Once it ships, though, it's ou
Return and Refund
Try any BrickHouse Nutrition product for 60 days, completely risk free. If you don't feel the difference, let us know and we'll make it right. Health is a journey, and everyone's starting point looks different. We get that. What we also know is that
When Will I Get My Refund?
Once your return is in transit, refunds typically hit your account within 3 to 5 business days. All refunds go back to the original payment method. If your card number has changed or been replaced, no worries as long as the account itself is the same
Do you offer free shipping?
Yes, free shipping on every order delivered within the contiguous United States. No minimums, no catches. Need it faster? We also offer expedited shipping through USPS Priority and FedEx. Note: Free shipping does not apply to US territories.
Do you ship worldwide?
Yes. BrickHouse ships to most countries worldwide. International shipping runs $18 to $50 USD, a flat rate that covers postage only. Depending on your location, your order may also be subject to VAT, import taxes, or fees assessed by your local custo
Shipping Policies
How Fast Will My Order Ship?. Pretty fast, actually. Orders placed Monday through Friday before 2pm CST typically ship within 24 hours. Standard free shipping delivers within 5 to 8 business days. It usually shows up sooner. We just won't promise wha
How do I track my order?
How Do I Track My Order?. Once your order is placed and processed, you'll get a confirmation email with your order details and a tracking number. Click the link in that email or drop the tracking number into our tracking page directly. Have a BrickHo
My order was marked delivered but it’s not here.
We understand unreliable tracking can be frustrating. If no one was home at the time of delivery, the carrier will usually leave the package in a safe location. Be sure to check around your home and with neighbors/building management.
Safe For Children?
Are BrickHouse Products Safe for Kids?. Our products are generally safe for those under 18, but we recommend parental discretion and supervision, or a quick conversation with your healthcare provider before getting started. Why the heads up if they'r
Can I Break the Capsules for Consumption?
Can I Open the Capsules and Mix Them Into Food or a Drink?. Technically, yes. Practically, we'd think twice. The capsules are safe to open and mix into a smoothie or whatever you've got going. Just know that the ingredients are bitter, and you will t
Allergies?
All of our products are produced in a facility that may also process ingredients containing milk, eggs, soybeans, shellfish, peanuts, fish, wheat, and tree nuts.
Do Field of Greens products vary in taste?
Field of Greens products may naturally vary in taste due to the use of organic, non-GMO ingredients, including real fruits and vegetables that are subject to variations from different crops, locations, and seasons. While we incorporate organic stevia
Issues With the Website?
Having Trouble With Our Site? Try This. We obsessively fine-tune our products. The website, we'll admit, occasionally needs a nudge. Here's what usually fixes it:. 1. Use Chrome or Safari. Our site runs best on both. Make sure your browser is updated
Can I Phone In My Order?
How Can I Place an Order or Get Support?. All orders are placed through our website or app. Simple, direct, no middleman. For support, our team is available by email at [email protected]. We also have an automated phone service that can
Do You Have Bulk/Wholesale Pricing?
How Can I Save on My Order?. We don't offer wholesale, but we've got you covered on savings.
How Long Does the Product Last?
How Long Will My Product Last?. Every product is built around 30 servings per container. How long it lasts depends on how often you take it. Powder ProductsField of Greens, Radiance, and Essential Amino Acids all follow the same math. One scoop equal
Can I pay with my HSA/FSA account?
Can I Use My HSA or FSA to Pay?. Yes. BrickHouse Nutrition products are now eligible for HSA and FSA payments. At checkout, select Truemed as your payment method to use your HSA or FSA card directly. It's that simple. One thing to know: HSA and FSA c