FAQ
The Nitty-Gritty on BrickHouse Nutrition Frequently Asked Questions
Can I Change or Cancel My Order?
Our fulfillment team thrives on efficiency, so we get to work on your order right away!. That means once you've locked it in, it's full speed ahead. But hey, we get it - sometimes you need to make a change. No worries! As long as you haven't received
Return and Refund
Order right now with confidence. Try out your BrickHouse Nutrition product(s) for 60 days RISK FREE. If within 60 days from your order, you don't see an improvement in your health and/ or wellbeing, let us know and we'll make it right! We know that h
When Will I Get My Refund?
If you’ve initiated a return for a refund through our return portal (available here: https://brickhouse.loopreturns.com/#/), your refund will typically appear in your account within 3–5 business days after the return is in transit. Just a heads up th
Do you offer free shipping?
We offer fast and free shipping for all orders delivering within the contiguous United States (does not include US territories). We also offer paid expedited services through USPS Priority shipping and FedEx.
Do you ship worldwide?
We ship internationally to most countries and charge an $18-50 USD fee for shipping outside the US. This is a flat rate to pay postage only. Depending on the shipping location, orders to countries most countries may be subject to VAT, import taxes, a
Shipping Policies
All shipments will usually process and ship within 24 hours when placed Monday-Friday before 2pm CST. Our free standard shipping has an estimated delivery window of 5-8 business days. It may not take that long, but earlier is not guaranteed. Reasons
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details to the email you provided at checkout. This email will include a tracking number and a link to our tracking page. If you have a BrickHouse Nu
My order was marked delivered but it’s not here.
We understand unreliable tracking can be frustrating. If no one was home at the time of delivery, the carrier will usually leave the package in a safe location. Be sure to check around your home and with neighbors/building management.
Safe For Children?
While our products are safe for those 18 and under, it is recommended that they are used under parental discretion and supervision, or after consulting your healthcare provider.
Can I Break the Capsules for Consumption?
It is safe to break open the capsules and mix the ingredients into smoothies, or other consumables. However, our capsule products contain ingredients that are bitter and will likely be noticable in anything they are mixed in. For this reason, out-of-
Allergies?
All of our products are produced in a facility that may also process ingredients containing milk, eggs, soybeans, shellfish, peanuts, fish, wheat, and tree nuts.
Do Field of Greens products vary in taste?
Field of Greens products may naturally vary in taste due to the use of organic, non-GMO ingredients, including real fruits and vegetables that are subject to variations from different crops, locations, and seasons. While we incorporate organic stevia
Issues With the Website?
Our site works best on Google Chrome or Safari. Please ensure your browser is updated to the latest version. Old data can cause errors. Here’s how to clear your cache:. Extensions like ad blockers can interfere with our site. Try disabling them tempo
Change in Formula?
As you may have noticed, we've upgraded our formula for our Field of Greens!. Our new blend is more consistent, so you can count on the same flavor, consistency and the same great quality every time. Plus, we’ve added more fruit to the mix, which mea
Can I Phone In My Order?
We’re a growing small business, and at the moment, all orders must be placed through our website or on our app. Similarly, we’re also only able to provide direct support through email at this time, though our automated phone service is well equipped
Do You Have Bulk/Wholesale Pricing?
While we don't currently offer wholesale options, there are still ways to save on your order:
How Long Does the Product Last?
All of our products, except for Whole in One, are designed with 30 servings per container in mind. The serving sizes vary between products, and even between flavors in some cases. The breakdown is as follows:
Can I pay with my HSA/FSA account?
We are now accepting HSA and FSA ! You can learn more about how you can use your HSA or FSA to pay for eligible Brickhouse Nutrition prodcuts here: https://brickhousenutrition.com/pages/hsa-fsa-eligible-products